Effective Date: 12 February 2026
Ja. Coffee (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following personal information when you interact with our website or place an order:
- Full name and surname
- Email address
- Contact number
- Delivery and billing address
- Payment-related information (processed securely via third-party payment gateways)
- Website usage data (cookies, IP address, browser type)
How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Communicate with you regarding purchases, deliveries, or enquiries
- Improve our website, products, and services
- Send marketing communications (only if you opt in)
- Comply with legal and regulatory requirements
We only collect information that is necessary for these purposes.
Sharing of Information
Ja. Coffee does not sell, rent, or trade your personal information.
Your information may only be shared with:
- Trusted service providers (e.g. payment processors, courier companies)
- Legal or regulatory authorities if required by law
All third parties are required to protect your data and use it only for the intended purpose.
Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic and performance
- Remember user preferences
You may disable cookies in your browser settings; however, this may affect website functionality.
Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
Payment transactions are handled via secure, encrypted third-party gateways. Ja. Coffee does not store full payment card details.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. Ja. Coffee is not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Ja. Coffee
📧 Email: info@jacoffee.co.za
📍 South Africa